Yes, it is our first and top priority to make sure your child's information is only stored on our server. Your information is used internally for our site, and NEVER sold or given to other companies.

We use a secure, encrypted website, so you can be assured that ALL information is 100% safe.

It will be stored on our server for our use only. We do NOT sell or share any of our customers information or any child's information.

We use a secure, encrypted website, so you can be assured that ALL information is 100% safe.

Each personalized video is tailor-made for each child, there cannot be more than one child for the Personalized Video story line.

Simply answer a few personalize questions to help us create your child's Personalized Video. During the process, you can upload 2 photos (highly recommend it) that will be shown in the video. Imagine your child's face when they see themselves in the video!

The "Santa Video Keepsake" product comes with a HD digital copy of your child's Personalized Video to download. You can then view your video offline (without an Internet connection), share it on any Social Media (i.e.: Facebook, YouTube, Twitter or any other media), burn it on a DVD, save it on a USB key or view it in wide format on your TV!

Trust us, most kids will want to watch their video every day, and all year long! They will also want to share it with everyone they know!

If you select the "Keepsake Santa Video" or the "Unlimited Santa Video" products, you will be able to view and share your child's video unlimited online until 12/20/2024. (If you order after 12/20 you will be able to view it up to 48 hours from when you personalize it)

If you select the "Keepsake Santa Video" you will be able to download the HD keepsake video, in addition to viewing it online until 1/5/2025. This way you will have a magical keepsake forever! You will also get the FREE BONUS CHRISTMAS EVE VIDEO!

We accept Visa, MasterCard, Discover and American Express. Every purchase is backed by our 90 day, no-questions-asked, money back guarantee!

Share your unique URL Video link by using the Twitter button at the bottom of the video playing page or go to Twitter (http://www.twitter.com) and follow instructions. You must first create a Twitter account. Sharing Videos on Twitter is quick and very easy!

Yes! After you have created your Santa video, simply login to your member account and click into your Order History. Find the order you are wanting to upgrade... from within the order detail, you will be able to purchase the upgraded version as a keepsake! (Highly recommended)

No, but please note the Free option has limited online views.

3 online views. But, if you decide you'd like to upgrade to a keepsake video, simply login to your member account to upgrade.

If you select the "Free Santa Video" you will be able to view your child's video 3 times. However, you will have until 12/20/2024 to upgrade your video to the keepsake video by logging into your PackageFromSanta.com Member Account.

If you select the "Unlimited Santa Video" you will have unlimited views of your child's video online until 12/20/2024. (You can upgrade at any time) (If you order after 12/20 you will be able to view it up to 48 hours from when you personalize it)

If you select the "Keepsake Santa Video" you will be able to download the HD keepsake video. You will own it forever with endless enjoyment! Of course, with the "Santa Video Keepsake" version, you will have UNLIMITED online views until 1/5/2025 as well! You will also get the FREE BONUS CHRISTMAS EVE VIDEO!

To download your child's Personalized Video, be sure you have purchased the Keepsake package for the HD download. (You can upgrade to the Keepsake version at any time, by logging into your Member Account)

To share your unique URL Video link, go to YouTube (http:\\www.youtube.com) and follow instructions. You must first create a YouTube account. It's easy, and a great way to share your memorable video with family and friends everywhere!

Videos can only be modified before the confirmation page. Once the terms and conditions have been accepted and the transaction is complete, modifications can no longer be made to any information or pictures. You will have to create a new video or place another order.

Have a question? We're here to help! Just contact us by clicking here.

You can access your PackageFromSanta.com Member Account by going to PackageFromSanta.com and clicking on Member Login in the upper right corner. Or, simply click here.